S P A P O L I C I E S
Booking and Payment Information
To schedule services, please call. A credit or debit card is required to reserve an appointment. We accept MasterCard, Visa, American Express, Discover, Cash, and Helena Maxx LLC Gift Certificates are final payment. We do not accept personal checks.
Arrival and Lateness
We recommend you arrive 15-20 minutes prior to your scheduled service, allowing you to fill out the necessary paperwork and to relax and enjoy refreshments from our carefully appointed selection. If circumstances cause you to arrive late, your service will still end at the scheduled time so as not to delay our next guest.
We understand that occasionally you may have to cancel an appointment with us. As a courtesy to our other guests and staff, it is we require 24 hours verbal or written notification of cancellation. Failure to do so without a 24 hours notice will result in you forfeiting the treatment and your credit card will be charged a $25 fee. If you wish to schedule another treatment with us at Helena Maxx, we will require a 50% deposit for your next service at the time of booking which will be non-refundable.
A gratuity is not included in the cost of your service, but it is always appreciated for a job well done. The industry standard is 20%. However, the amount you leave is completely at your discretion.
Services and Series
If you find yourself unable to complete the course of treatments you originally selected, Helena Maxx LLC will honor the outstanding amount in the form of a client credit which is exchangeable for services and valid for three months. Unfortunately, skin care products are not refundable.
Gift Certificates are redeemable for spa services or products only. They are nonrefundable and not redeemable for cash. No change will be given for gift certificate purchases.
The spa environment is meant to separate you and other guests from the outside world. As this is your time for respite, we request your mobile phones be turned off when you enter the spa to maintain a tranquil and harmonious atmosphere.
We love children, but because we do not have accommodations for them and as we are concerned about their safety around lasers. CHILDREN ARE NOT ALLOWED AT THE SPA.
All therapists are licensed by the State of Georgia to practice in their individual or combined disciplines.
Our policies are designed to ensure that all our guests experience a exquisite Helena Maxx experience.